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Customer Service

Payment information

Payment Methods

When you place an order you can use the following payment options:

iDeal
Most common payment method in the Netherlands. Payment by using your own bank card.

PayPal
Pay easily through your PayPal account. After you have selected this method you only have to log in through your PayPal account.

Credit Card
When paying by Credit Card you can use the most common Credit Cards, including Visa / MasterCard / America Express.

Bancontact / Mister Cash
Most common payment method in Belgium. Pay via the secure Bancontact online banking environment.

Klarna
Pay by invoice using your telephone number & e-mail address. You can pay the invoice afterwards via bank transfer or iDeal.

Paying from abroad

Currently it is not possible to have your order delivered outside the Netherlands or Belgium.

Security

The entire order and payment process is done via an encrypted connection to guarantee the highest possible security. For our payments we work together with Mollie and Klarna, that both use the highest possible security standards.

Transaction costs

Transactions costs will be charged for payments via Credit Card, PayPal & Klarna. These are calculated based on the total amount of the order.

No transaction costs will be charged for orders that are paid via iDEAL and Bancontact / Mr. Cash.

Orders overview

Via the “Orders” overview you can check whether your orders are paid correctly and whether your returns have been processed.

Returning

If you have returned some items, it takes on average 5 working days before these are processed. Once these have been processed you will immediately receive a message via e-mail, after which it takes on average 3 working days before you can expect the refund on your account.

But the full purchase amount, including possible return shipment costs, will be refunded no later than 14 days after dissolution.

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